FAQ

What is UNTETHERED's mission?

At UNTETHERED, we believe in creating moments of serenity and connection through thoughtfully crafted scents. Our mission is to provide high-quality, eco-conscious home fragrance products that enhance your well-being and elevate your everyday experiences.

 

What do I do if my order is lost or missing?

If the tracking information for your package confirms delivery and you cannot locate the delivered package, please follow the steps below:

1. Check with neighbors and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further
   
   

Note: UNTETHERED monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be reported immediately upon receipt of the shipment. UNTETHERED reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

Does UNTETHERED Accept Returns?

Because our creations are hand-prepared, we generally do not accept returns or exchanges. However, if any of the items sent do not conform to your order, or should the items be defective, they will be replaced and the return costs will be paid by UNTETHERED. For any questions or concerns, please contact contact@untetheredofficial.com

How can I contact customer care?

Customer Care is available Monday – Friday 9am – 6pm EST at contact@untetheredofficial.com or through our Contact Us form. Please allow 24 to 48 hours to receive a response via email.

What are your sustainability practices?

UNTETHERED is committed to sustainability. We use 100% natural coconut and soy wax, and our products are free from parabens, phthalates, and formaldehyde. We are also cruelty-free and vegan. We continuously seek ways to minimize our environmental impact throughout our production and packaging processes.